Terms and Conditions
These terms govern the use of MileCasino by every registered account holder. By creating an account, depositing funds or claiming a bonus, a player accepts the terms in full. MileCasino reserves the right to update these terms periodically, with material changes announced via email or an in-account notice.
1. Eligibility
Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account. MileCasino performs age and identity verification (KYC) before processing any withdrawal, and reserves the right to suspend accounts pending document review. Residents of jurisdictions where online gambling is prohibited may not use the platform.
2. Account Rules
Each player may hold only one account. Duplicate accounts, whether created intentionally or by accident (shared household, shared device), may result in forfeiture of winnings and bonus funds. Account details must be accurate; false registration information may void withdrawals.
| Rule | Requirement |
|---|---|
| Minimum age | 18+ |
| Accounts per person | 1 |
| Currency | EUR (€) |
| ID verification | Required before first withdrawal |
3. Deposits and Withdrawals
Deposits are processed instantly across all supported payment methods. Withdrawal processing times vary by method, typically 24 hours for e-wallets and up to 3 business days for card payments, following successful KYC verification. MileCasino does not charge withdrawal fees, though third-party payment providers or banks may apply their own charges outside MileCasino’s control.
Players must withdraw to the same payment method used for deposit where possible, an anti-fraud measure standard across the industry. Requests exceeding the available balance are void.
4. Bonus Terms
All bonuses, including the welcome match, reload offers and free spins, carry a 35x wagering requirement on the bonus amount unless otherwise stated in the specific promotion’s terms. Slot games contribute 100% toward wagering; table games, live dealer and crash titles contribute at reduced rates between 10% and 20%, reflecting their lower house edge. Bonus funds must be wagered within 30 days of credit or they are forfeited along with any related winnings.
Winnings generated from free spins are capped at 20 times the value of the spins unless a promotion states otherwise. Attempting to abuse a bonus through coordinated play, bonus abuse patterns or exploiting a technical error voids the bonus and any resulting winnings.
- Wagering requirement: 35x bonus amount
- Bonus expiry: 30 days from credit
- Free spin win cap: 20x spin value
- Maximum bet while a bonus is active: €5 per spin/hand
5. Responsible Gaming
MileCasino supports self-exclusion, deposit limits, loss limits and time-out periods, all configurable from the account settings page free of charge. Players concerned about their gambling habits are encouraged to contact support or a relevant helpline. Accounts flagged for problem gambling indicators may be temporarily restricted pending a wellness check-in.
Self-exclusion requests, once submitted, cannot be reversed before the selected period elapses, a deliberate friction point designed to protect players from a same-day change of mind during a difficult moment. Deposit and loss limits can be lowered immediately but any request to raise a limit takes effect only after a 24-hour cooling-off period, preventing impulsive increases during an active session.
| Tool | Effect | Reversal |
|---|---|---|
| Deposit limit | Caps total deposits over a chosen period | Lowering is instant, raising takes 24h |
| Loss limit | Caps net losses over a chosen period | Lowering is instant, raising takes 24h |
| Time-out | Temporarily locks the account (24h-6 weeks) | Cannot be reversed early |
| Self-exclusion | Locks the account for 6 months to 5 years | Cannot be reversed before expiry |
6. Fair Play and Game Integrity
All games are supplied by licensed, independently audited providers using certified random number generators. MileCasino does not manipulate outcomes, and disputes over a specific round can be escalated to the licensing authority if not resolved through customer support. Return-to-player percentages for each game are published by the respective game provider and are not altered by MileCasino at any point.
7. Account Suspension and Termination
MileCasino may suspend or close an account found in breach of these terms, engaged in fraudulent activity, or operating from a restricted jurisdiction. Funds from legitimate, non-bonus play remain payable to the player in such cases, pending standard verification. A player may also request voluntary account closure at any time through customer support, effective once any pending withdrawal requests are settled.
8. Limitation of Liability
MileCasino is not liable for losses arising from internet connectivity issues, third-party payment processor delays, or events outside its reasonable control. Total liability in any dispute is limited to the disputed balance in the player’s account. MileCasino is not responsible for losses resulting from a player sharing account credentials with a third party.
9. Promotions and Marketing Communications
Players may opt in or out of promotional emails and notifications at any time through account settings, without affecting access to the core platform or any active bonus already claimed. Promotional offers displayed on the site are subject to change without prior notice, though any bonus already credited to an account remains subject to the terms in place at the time it was claimed.
10. Complaints Procedure
Any complaint should first be raised with customer support via live chat or email. Support aims to acknowledge complaints within 24 hours and resolve straightforward cases within 5 business days. If a complaint remains unresolved after internal escalation, the player may refer the matter to the alternative dispute resolution service designated by the licensing authority, details of which are provided on request.
11. Governing Law
These terms are governed by the licensing jurisdiction under which MileCasino operates. Any dispute not resolved through internal complaint procedures may be referred to the relevant licensing authority’s alternative dispute resolution service.
12. Contact
Questions about these terms can be directed to support@milecasino.net or via the 24/7 live chat available on every page of the site.